Avoiding conflict or difficult conversations with your team members isn’t going to magically make a situation better. In fact, the longer you put it off, the worse it’s going to get.
With intentional communication strategies, you can let your team members know what needs to change in a caring and respectful way.
Things aren’t always done in alignment with your business best practices or company values. This could be because team members don’t fully believe that the system in place is essential or it could be because the system wasn’t clearly communicated.
In any case, the needs of the business need to be intentionally communicated and you can’t let that team member continue to not meet your expectations.
When you practice intentional communication guidelines, difficult conversations become easier and situations improve for everyone.
3 communication guidelines in this episode:
Be Honest – state the facts and honestly express the consequences of the person’s actions.
Use “I statements” – “I’ve noticed” “I believe” “I am in a difficult situation because of…” always avoid blaming or harmful, hurtful statements. If you aren’t able to maintain composure, postpone the conversation.
Use logic vs. emotion – acknowledge the emotion first with empathy and then move on to the logic/solution.
Taking the lead on improving communication will have a ripple effect on your team and clients.
Comment ‘COMMUNICATION’ on this Facebook Post in our Facebook group to receive the PDF with these 3 tips I discussed here and other helpful suggestions to keep in mind.
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